99xo5 Privacy Policy — Your Information Is Safe With Us
We treat the protection of your personal information as our highest priority. Read this policy to learn in detail how 99xo5 collects, stores, and uses your information.
1. Introduction and Scope
99xo5 ("we", "us", or "the platform") operates a trusted online casino and betting service for players in Bangladesh. By using our website 99xo5.cam, you are agreeing to the terms of this privacy policy.
The purpose of this privacy policy is to transparently inform you which information we collect, how that information is processed, how long it is retained, and what rights you have over your information.
This policy supplements our Terms and Conditions and should be read together with them. You must be at least 21 years of age — we do not knowingly collect personal information from minors.
2. What Information We Collect
2.1 Information You Provide
Information you voluntarily provide during account registration and use of our services:
- Full name and date of birth
- Email address
- Mobile number
- Payment method details (information related to bKash, Nagad, Rocket, or bank accounts)
- Documents required for identity verification (such as a national ID card)
- Your messages and attachments when contacting customer support
2.2 Automatically Collected Information
Information collected automatically while you use our platform:
- IP address and device identifier (Device ID)
- Browser type, version, and operating system
- Login and logout times, session duration
- Pages visited and click patterns
- Gaming history, bet amounts, win and loss records
- Deposit and withdrawal transaction history
2.3 Cookies and Tracking Technologies
We use cookies and similar technologies that improve your browsing experience, remember your preferences, and help us evaluate platform performance. You can change your browser settings to disable cookies, but this may limit the functionality of some services.
3. Purpose of Using Information
| Purpose | Description | Legal Basis |
|---|---|---|
| Account Management | Creating, verifying, logging into, and managing accounts | Performance of a contract |
| Payment Processing | Completing transactions via bKash, Nagad, Rocket, and bank transfer | Performance of a contract |
| Identity Verification (KYC) | Confirming identity for fraud prevention and legal compliance | Legal obligation |
| Customer Support | Providing assistance via live chat and email | Legitimate interest |
| Responsible Gaming | Identifying and preventing problematic gaming | Legitimate interest and legal obligation |
| Platform Improvement | Analyzing user experience and improving services | Legitimate interest |
| Marketing and Promotions | Informing you about offers and bonuses, subject to your consent | Consent |
| Security and Fraud Prevention | Identifying unauthorized access and fraudulent activity | Legitimate interest |
4. Sharing and Disclosure of Information
4.1 Sharing Information With Third Parties
We do not sell or rent your personal information. We may share information in the following limited circumstances:
- Payment processors: to complete bKash, Nagad, Rocket, and bank payments
- Technology service providers: technology partners engaged to operate the platform
- Identity verification agencies: to complete the KYC process
- Game providers: minimum necessary information with providers such as Pragmatic Play, Spribe, and JILI
4.2 Disclosure of Information for Legal Purposes
We may be required to disclose information in the following cases:
- In response to a lawful request from law enforcement agencies
- Under a court order or judicial process
- In the investigation of fraud, money laundering, or other illegal activity
- To protect the rights and safety of ourselves or other users
4.3 Business Changes
If 99xo5 goes through a merger, acquisition, or asset sale, your personal information may be part of that transaction. You will be given advance notice in such cases.
5. Data Security Measures
🔐 SSL Encryption
Our website uses SSL/TLS encryption technology, which encrypts all data exchanged between your browser and our servers. This prevents third parties from stealing or altering your information.
🛡️ Access Controls
Your personal information can only be accessed by authorized staff and only for necessary work purposes. All staff are bound by confidentiality agreements.
💾 Secure Data Storage
Our servers operate in secure data centers where regular security audits are conducted. Sensitive information such as passwords is protected with strong hashing algorithms.
🔍 Regular Security Testing
We conduct regular security assessments and vulnerability tests. If a security incident occurs, we act quickly and notify affected users in a timely manner.
6. Data Retention Period
We retain your personal information for as long as necessary — whether to provide our services or to meet legal obligations. Below are general retention guidelines for various types of information:
- Account information: for the duration the account is active and for at least 5 years after it is closed
- Transaction records: at least 5 years for legal and financial compliance
- KYC documents: at least 5 years after the account is closed
- Customer support communications: 2 years after the issue is resolved
- Cookies and session data: after the session ends or at the defined expiry
After the above periods have elapsed, we securely delete or anonymize your information, unless there is a legal reason to retain it for longer.
7. Your Rights Over Your Information
We respect your data protection rights. You have the following rights:
Right to Access
You have the right to know what information we hold about you. Upon request, we will provide you with a copy of your stored information.
Right to Rectification
You have the right to correct any inaccurate or incomplete information in your account. This can be done through account settings or by contacting our support team.
Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, complete deletion may not be possible if legal retention obligations apply.
Right to Object to Processing
You may object to the use of your information for marketing purposes and withdraw that consent. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
Right to Data Portability
You have the right to receive the information we hold about you in a structured, machine-readable format.
Right to Restriction of Processing
In certain circumstances you may request that the processing of your information be restricted, for example if there is a dispute about the accuracy of the information.
To exercise any of the rights above, please contact our support team: [email protected]. We will generally respond to your request within 30 days.
8. Privacy of Minors
99xo5 is a platform for people aged 21 and above only. We do not knowingly collect any personal information from minors. Age verification is a mandatory step in the registration process.
If we suspect that information from a minor has been submitted to us, we will immediately delete that information and close the associated account. If a parent or legal guardian believes their minor child has created an account on our platform, please contact us immediately.
9. Third-Party Services and Links
Our platform may include services from game providers such as Pragmatic Play, Spribe, JILI, and PG Soft. These third-party services have their own privacy policies and we are not responsible for their data practices.
Payment providers such as bKash, Nagad, and Rocket have their own privacy policies that apply to their services. We recommend that you read those policies.
10. Changes to This Policy
We may update this privacy policy from time to time. If there are any significant changes, we will send a notice to your registered email or display a prominent notice on the platform.
If you continue using the platform after changes are made, you will be considered to have consented to the updated policy. Visit this page regularly to stay up to date with the latest version. The "Last Updated" date at the top of the page is always displayed.
Have a Question About Privacy?
Our support team is available 24/7 to assist you in Bengali. Contact us for any questions or concerns.
To learn more, visit our FAQ page or Responsible Gaming section.