99xo5 Terms and Conditions

In this document, "99xo5", "we", and "our" refer to the organisation that operates this platform. "User", "player", and "you" refer to any person who uses the services through this website or app. "Platform" refers to the 99xo5 website, mobile application, and all related services.

These terms and conditions set out all the legal conditions that apply to use of the 99xo5 platform. By accessing, registering on, or using any service on the platform, you will be considered to have read, understood, and agreed to these terms in full.

If you do not agree with any part of these terms, please refrain from using this platform.

The following conditions must be met in order to create and use an account on 99xo5:

• You must be at least 21 years of age. This platform is operated for people aged 21 and above only.
• You must provide genuine, accurate, and complete personal information.
• Only one account per person is permitted. Creating multiple accounts is strictly prohibited.
• You are required to operate the account in your own name and for your own benefit; operating an account on behalf of a third party is prohibited.
• If any information provided at the time of registration changes, you must notify the 99xo5 support team immediately.

99xo5 may at any time request a national identity card, passport, or other document for identity verification (KYC). Deposits, withdrawals, or other services may be restricted until verification is complete.

The responsibility for keeping your account secure rests entirely with you. Please keep the following in mind:

• Use a strong login password and change it regularly. Do not use the same password on any other site.
• Never share your account details with anyone else.
• If you notice any unauthorised access or suspicious activity, report it immediately via live chat or at [email protected].
• Avoid logging in from public computers or unsecured networks.

99xo5 is not responsible for any loss resulting from a third party accessing your account, unless it is a direct result of our own negligence.

The following methods are accepted for deposits and withdrawals on the 99xo5 platform: bKash, Nagad, Rocket, and bank transfer.

Deposit Terms:

• The minimum deposit amount is ৳200 (for each method).
• Funds deposited must come from a payment account registered in your own name.
• Depositing funds on behalf of a third party is strictly prohibited.
• A verification process may need to be completed before deposited funds become active.

Withdrawal Terms:

• The minimum withdrawal amount is ৳500.
• Withdrawals are generally completed within 15 minutes to 2 hours.
• Identity verification must be complete before a withdrawal request is processed.
• If there are active bonus wagering requirements on the account, withdrawals may be restricted.
• The withdrawal amount will go to the same payment method used for the deposit.

99xo5 reserves the right to suspend or cancel any transaction when necessary, particularly if fraud or money laundering is suspected.

99xo5 offers various bonuses and promotional offers. The current welcome bonus is up to 200% on the first deposit, up to ৳5,000.

• To receive the welcome bonus, a first-time deposit must be made into the account.
• The wagering requirement for the bonus is 20 times (20x) — meaning withdrawals can be made after placing bets totalling 20 times the bonus amount.
• A separately determined validity period applies to each bonus. Any unused bonus will be cancelled once the validity period expires.
• Multiple bonuses cannot be used at the same time unless the promotion terms explicitly allow it.
• If fraudulent activity involving bonuses is detected, the account will be closed and all winnings will be voided.
• 99xo5 reserves the right to change, suspend, or cancel any bonus promotion.

All games operated on 99xo5 are run in a fair and impartial manner. The following rules apply to all games:

• Game results are determined by the applicable technology (Random Number Generator or RNG) and take effect without any external interference.
• No changes can be made after a bet has been placed.
• If a game is interrupted due to a technical error, the staked bet amount will be refunded.
• In the event of a dispute relating to betting or gaming, the 99xo5 game server logs will be treated as the final evidence.
• In sports betting: if an event is cancelled, the bet will be voided and the amount returned. In live betting, the availability of bets may change as the score changes.

The following activities are strictly prohibited on the 99xo5 platform and will result in the account being closed:

• Using any automated software, bots, scripts, or other mechanical methods.
• Participating in money laundering or any illegal financial activity.
• Creating multiple accounts to abuse bonuses.
• Attempting to hack or gain unauthorised access to the platform's systems.
• Colluding with other players.
• Exploiting any technical error or vulnerability in the platform.
• Creating or operating an account using false or misleading information.
• Operating an account on behalf of a minor (under 21 years of age).

99xo5 reserves the right to suspend or close any account in the following circumstances:

• If any condition of these terms and conditions is violated.
• If fraudulent or suspicious activity is detected on the account.
• If documents requested for identity verification are not submitted within the specified time.
• By order of a court or government authority.

Users may also request to close their account at any time. Account closure requests can be made via 24/7 live chat or at [email protected]. If there is a valid balance, the opportunity to withdraw it will be provided before closure.

99xo5 takes responsible gaming very seriously. We believe gaming should be enjoyable — never a source of financial stress.

• If you have problematic gaming habits, you will find a self-exclusion facility in our Responsible Gaming section.
• You can set your own daily, weekly, or monthly deposit limits.
• A cooling-off period (temporary account break) can be taken for a set period of time.
• The use of parental controls is recommended to keep minors away from gaming.

This platform is for people aged 21 and above only. If you feel your gaming habits are getting out of control, please contact us immediately.

Protecting your personal information is our priority. To learn in detail about how the information you provide is collected, stored, and used, please read our Privacy Policy.

• We use SSL encryption technology to keep all data secure.
• Your personal information is not sold to third parties.
• Information may need to be provided in response to legal obligations or requests from regulatory bodies.

If a dispute arises with 99xo5, please follow the steps below:

• Step 1: Contact our support team directly via 24/7 live chat or by emailing [email protected].
• Step 2: If you do not receive a satisfactory resolution from the support team, write up your dispute in detail and send it by email.
• Step 3: If the dispute is not resolved through the above steps, an attempt will be made to settle it through a mediator.

The time limit for raising a dispute is a maximum of 30 (thirty) days from the date of the incident. If a complaint is not submitted within this time limit, the claim may be considered void.

To the maximum extent permitted by applicable law, 99xo5 will not be liable for:

• Game losses due to internet disconnection, power outages, or other technical issues.
• Unauthorised third-party access resulting from a user's negligence with their account details.
• Service disruption due to any cause beyond our control (force majeure).
• Indirect, incidental, or special damages.

99xo5 always strives to operate a safe, fair, and entertaining platform. Our Bengali-language 24/7 live chat support is always available for any questions or assistance.